Exchange of an item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 7 days of receipt. We will issue you with a credit voucher (excluding the original delivery charge) on receipt, or exchange the item for a different size if preferred. This does not apply to any piercing jewellery, i.e. earrings, for hygienic reasons.

Please note:

• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods you are returning.
• The cost of returning the item to us is your responsibility.
• The parcel can take up to 7 working days to be returned to our warehouse, unless sent via special delivery.

*Please Note: When trying on jewellery,  please do not wear perfume / aftershave or a deodorant which may leave a scent or marks on the item. Each item will have a security tag, please ensure that you do NOT remove the tag if you are not sure whether to return it or not. We will be unable to accept the return of any item where the tag has been broken/removed. The item MUST be returned in its original packaging with any enclosed documentation.

Faulty Items

If  the item you received is faulty, please contact us upon receipt and quote your order number, your name and address, details of the product and the fault, and whether you require a refund or a replacement.

We will then advise on how to proceed with the return. You have 7 days from receipt of the faulty item to return it to us. If a fault appears after 7 days from receipt of the item please contact us.

I received the wrong item

If the item you received is not what you originally ordered, please contact us and quote your order number, your name and address, details of the product and the detail of the item received, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Return Address

Buckley Jewellery Limited,
Unit G3 Wyther Lane Industrial Estate,
Leeds,
West Yorkshire,
LS5 3AR, UK